Frequently Asked Questions
What are hydrocolloid patches and how do they work?
They absorb excess fluid, protect blemishes from bacteria, and help speed up healing while reducing picking, inflammation, and redness.
How long should I leave the patch on for?
You can leave a patch on for around 6–8 hours, or overnight for best results. Replace it once it turns white or opaque, as this indicates it has absorbed fluid and impurities from the blemish.
Are your patches suitable for sensitive skin?
Yes, they are free from fragrance dyes, and harsh ingredients, but we recommend checking ingredients or patch testing first.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 2 to 8 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a Risk-free 14 day Moneyback Guarantee. If you’re not completely satisfied, just reach out and we’ll make every effort to resolve this for you quickly and smoothly. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at clearifyskinco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.